I want to access Citrix from home - how do I do this?
To access Citrix from home, you will need to install the Citrix Receiver, and then add our Citrix websites to the "Trusted sites zone" with Internet Explorer.
Start by going to http://receiver.citrix.com, and follow the directions on the site to download and install the Citrix Receiver.
After downloading the receiver, it should start to install (assuming you followed the site's directions). If you manually downloaded and saved the file somewhere, you will have to find it and run it (double-click).
Please follow the prompts and install it.
Near the end of the installation, it may come up with a window where it asks you for your e-mail address in order to try to setup shortcuts for Citrix automatically. This will not work with our existing Citrix environment. If you click "Cancel" it may say something along the lines of "this will cancel setup, are you sure?" It is OK to click Cancel, it doesn't actually cancel the installation of the software, it just cancels the attempt to automatically place shortcuts on your system (which won't work with our environment anyway). Once you're through this confusing part, please continue onward.
There is also a chance that the Reciever setup may complain about your computer not having the .NET Framework ("dot-net framework") or not having the latest/needed version of the .Net Framework. In this case, after installing the Receiver, please run Windows Update on your computer and download/install the requested version of the .Net Framework. You will probably need to reboot after installing/updating these components.
After Receiver installs, please get to the Internet Options for Internet Explorer. This is generally found under the Tools menu or a Tools button on the button bar. (The location of Internet Options is dependent on your version of Internet Explorer and the configuration of several other settings like button bars, so we can't really be more specific here.)
You will then need to click on the Security tab, and you should wind up with a screen similar to this:
Please click on the Trusted Sites zone, and you will need to insure that the "security level" is at Medium or lower for the system to work correctly. (The screenshot shows "Medium-low")
Now you need to add the appropriate Saber website(s) to the Trusted Sites zone. Please click the Sites button and you should get a window like this:
We currently have two different sets of Citrix servers. Most people reading this guide will want to use the new set, which is at https://connect.saberhealth.com.
Please type https://connect.saberhealth.com into the Add this website to the zone section, and then click the Add button. It will then show up in the list titled Websites below.
If you need to access our old servers for some reason (there are some programs we haven't yet migrated to the new ones, like PHHC's Allscripts) -- you will also want to add https://remoteaccess.saberhealth.com to the list.
After adding one or both sites to the list, you can click Close, and then hit Apply or OK on the Internet Options window.
If you now go to https://connect.saberhealth.com (or https://remoteaccess.saberhealth.com if you are trying to use the old servers), it should prompt you to login with your username and password. The site will then detect that you have the Receiver installed (this is why we have to add it to the Trusted Sites zone), and then you should have an icon for "SHG Desktop," which you can single-click to get in to Citrix. On the new servers, you will actually be prompted a second time for your username and password, this is normal.
The final step is optional - you can add a shortcut to your Windows Desktop to go straight to either of the sites. Right click on the desktop, and go to New and then choose Shortcut. Fill in the proper address (either https://connect.saberhealth.com or https://remoteaccess.saberhealth.com) and give it a name in the next step, and you are done. Alternatively, you can just add the site to your Favorites instead.